FAQ
From what age can I shop at Nayla Shop?
We sell vapes, shisha tobacco and other age-restricted products exclusively to persons aged 18 and over. You confirm your age on your first visit and again at checkout.
How do I pay?
You can pay by advance bank transfer or by card/TWINT via PostFinance Checkout.
How fast will my order be delivered?
Order and pay by 2pm and you'll usually receive your delivery within 1–2 business days via Swiss Post.
Can I return my order?
In Switzerland there is no statutory right of withdrawal for online retail. Details of our voluntary return policy can be found on the "Withdrawal & Returns" page.
Do you also ship abroad?
We currently deliver within Switzerland only.
How can I reach customer service?
Via our contact page or by email — details can be found under "Contact".